Frequently Asked Questions

Job Seekers

How much does it cost to use this site?

There are no fees for job seekers using this website. The only costs are to employers who want to post a job.

I get an invalid username/password error message when I try to login.

We have transferred to a new platform, so your previous username will now be replaced with the email address you used to set up the account.

Please ensure you are on the correct page when trying to log on. The login for job seekers does not work for the employer login nor does the employer login work for the job seekers login.

If your web browser is using an "auto-complete" function to fill in your username and password, it is possible that your software is continuously repeating a typing error from your initial login attempt. Please try turning it off and logging on manually.

If, after checking the username and password text, you continue to have difficulty, you may need to clear your browser's "cache" file, where it stores web documents for temporary viewing. Please check your browser's online help or other included documentation for additional assistance.

I can't remember my username and/or password.

The username is the email address used when setting up the account. If you’ve forgotten your password, click on the “Jobseekers: Sign In” link at the top right of the screen and click "Forgotten Password" and then enter the email address you used to register. An automated email will be sent with login details.

The page just "hangs" when I try to login.

The "cookies" settings on your web browser may be the cause of your problem: difficulty creating or accessing your account and profile often indicates that "cookies" are not enabled in your web browser's security settings. Look under "Internet Options," in the Tools menu on MS Internet Explorer; Netscape users should check under "Advanced" from the "Preferences" screen, available from the "Edit" menu. Please check your browser's help menu and additional documentation for information on configuring cookies and Internet security preferences.

If your local network or your Internet Service Provider uses a proxy server to provide your Internet access, the same problems described above with cookies and file caching may apply to your network as a whole. This problem is external to our system, you will need to see your Network Administrator or contact your ISP's helpdesk for further assistance.

Why can't I see the job descriptions?

Problems of this kind most often originate within the settings of your web browser or on your Internet Connection.

This particular problem can be rectified with ease by simply adjusting the "Internet Options" for your Internet Explorer web browser (the problem typically does not affect users of Netscape). There are two separate adjustments which can be made, the first of which should correct the problem on its own. If not, please attempt the second and try again:

1. Open your browser's "Advanced" options (click the "Tools" menu, then select "Internet Options," and click the "Advanced" tab).

Find the heading marked "HTTP 1.1 settings," and ensure that HTTP 1.1 protocol is enabled (CHECKED) for use with Proxy Servers (BOTH items under this heading should be checked).

While in the "Advanced" page, it is also helpful to make sure that the "Friendly HTTP errors" and "Friendly URL's" settings are DISABLED (UNCHECKED). These can un-hide additional information that is helpful in diagnosis and troubleshooting.

Please make these adjustments first, then try to connect again. If this fails to correct the problem, move on to item 2 below.

2. If it is permitted by your ISP or LAN administrator, you can bypass proxy servers entirely. This is controlled from the "Connections" section of the "Internet Options" screen (look under Connections, LAN Settings).

You may wish to contact your ISP or Administrator in advance to find out if your connection will still work properly with proxies bypassed.

Please note that if neither of these steps rectify the situation, you will need to speak with your ISP or Network Administrator regarding other network factors that are outside of our control.

If you need detailed assistance with locating the options noted above, or making the adjustments described, please contact us and advise us of your web browser type and version number, so we can provide you with specific instructions for your system.

Please contact us for further assistance:

Tel 613-731-8610; 800-663-7336
Susan x8475/Laurie x8460

[email protected]