Chief of Staff

Humber River Hospital (HRH) is one of Canada’s largest acute care hospitals, fully digital, and serving a diverse catchment area of more than 850,000 people in the northwest Greater Toronto Area.  HRH operates 722 acute inpatient beds with 3,400 staff, approximately 700 physicians, and over 1,000 volunteers. HRH currently includes the Wilson site, a 656-bed full service acute care facility that opened in 2015, and the Finch and Church sites, known as the "Reactivation Centres (RCC)". The RCCs represent a unique partnership among multiple hospitals in the GTA with a focus on high quality patient recovery as well as housing a community COVID-19 assessment centre. A 356-bed Long Term care facility “Humber Meadows” is currently under construction at the Finch Avenue site. 

 

Our vision of Exceptional care, Healthier community and our focus on equity and inclusivity is something we share with our partners at the North West Toronto Ontario Health Team.  As Canada’s first digital hospital and home of the first Patient Care Digital Command Centre, a commitment to innovation, research, and academic excellence remains at the core of our organization. We look forward to further development of these core elements through our recent membership in the Toronto Academic Health Sciences Network (TAHSN). Already providing many academic opportunities to all professions, we are committed to establishing a Family Practice Teaching Unit in partnership with the University of Toronto in the next year, further strengthening our commitment to academia. 

 

HRH has a strong emphasis on quality, safety, and the patient and family experience. In 2018, HRH received Exemplary Standing from Accreditation Canada. This past year HRH received the Studer Group Award for Excellence in Canadian Patient Care and the Canadian Council of Health Service Executives Patient Safety Award.

 

For more information about Humber River Hospital, visit the web site at https://www.hrh.ca/.

 

The Position

Humber River Hospital is seeking an exceptional, visionary, and innovative leader for the Chief of Staff (COS) who is committed to advancing the academic mission of the Hospital. The COS is appointed by, reports to, and is accountable to the Board of Directors for the professional supervisory duties, and to the President and CEO for administrative issues. The COS will actively support HRH’s pursuit of clinical excellence, maximizing quality, advancing best practices, and innovation, and transforming the patient and family experience. The COS will play a key role in ensuring that the Hospital’s vision of Exceptional care. Healthier community.” is at the forefront. As a champion of quality improvement, the COS will work closely with other members of the Hospital’s Executive Team and members of the clinical staff to achieve sustained improvements in program outcomes while advancing partnerships that promote a seamless and integrated patient journey.

 

This role will lead, support, and manage a diverse team of professional staff in a manner that fosters the values and culture of HRH. The new COS will be accountable for advancing a range of strategic and operational initiatives and will be integral to supporting mandates related to quality improvement, advancing innovation, community, and academic partnerships.  As part of its ongoing commitment to High Reliability Health Care and continuing its role as North America's first fully digital hospital, the COS will be a passionate advocate for clinical excellence. The COS will lead and support a highly dedicated team of physicians while ensuring ongoing opportunities for strong and ongoing physician engagement.

 

Key leadership initiatives for the COS will be to:

  • Ensure HRH’s continued commitment and focus on the quality and safety of exceptional medical care, in accordance with the Public Hospitals Act, by-laws, and policies established by the Board of Directors.
  • Develop, inspire, and lead clinical and quality initiatives that transform the patient experience with an unwavering focus on excellence, quality improvement, and best practices.
  • Continue to support and empower a physician engagement and participation strategy that reinforces diversity, inclusivity, accountability, and patient-centeredness.
  • Collaborate with the Executive Team and members of the professional staff on program/clinical service planning strategies designed to optimize the patient experience.
  • Provide inspiration, direction, and support for Medical Leadership and professional staff in a range of activities related to quality, clinical service planning, academic endeavors, physician recruitment, and retention.
  • Support the establishment of a Family Medicine Teaching unit at HRH to further enhance medical education and the objective of becoming a community academic hospital.
  • Partner and build relationships with internal and external providers, clinicians, teams, stakeholders, and leaders to ensure optimal team performance and the provision of the highest quality and safest care to patients and families.

 

Experience

You are a physician licensed by the College of Physicians and Surgeons of Ontario or eligible for licensure. You are an experienced, inclusive, and visionary leader with credentials and experience in both medical leadership and clinical practice. You are firm, fair, and highly regarded in your field of medical practice and have a breadth of medical leadership experience in formal leadership roles. Equally comfortable in the clinical, academic, and administrative environments, you understand the needs of physicians in hospitals, and can support them in change management and opportunities for integrated care. You possess superb interpersonal, communication (oral and written), negotiation, and change management skills and have a history of providing leadership to, and team building with, professional and clinical staff. Recognized as an effective change leader and successful in building relationships, you have demonstrated your commitment to quality improvement and broader systems-level change. Additionally, you have provided strategic leadership in an evolving, patient-centred healthcare organization, partnering with multi-level internal and external stakeholders. To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman or Nancy Lismer, at resumes@promeus.ca.